Returns and exchanges must be transacted within 30 days of original purchase.
To be eligible for a return, your item(s) must be unused and in the same condition as delivered. Item(s) must also be in the original packaging.
If an item is damaged upon delivery, please contact us immediately at firstname.lastname@example.org so we can assist you.
If you have changed your mind or want to return your item(s) for any reason other than damage upon delivery, you will be responsible for the shipping cost to return the item(s).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and other financial institutions vary on the length of time this will take.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first re-check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We replace items only if they are defective or damaged. If you need to exchange, send us an email at firstname.lastname@example.org and we will provide instructions on how to return your product. You will be responsible to pay for return shipping if you simply want a different style or size.
To return your product, please email us at email@example.com for instructions on how to process the return.
You will be responsible for paying for your own shipping costs for returning your item unless the product was damaged before delivery. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you will vary depending on where you live.
If you are returning items valuing over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.